Refund Policy

1. Overview

billimage offers subscription plans and credit-based usage for AI image generation. This Refund Policy describes when refunds may be available and how cancellations are handled.

2. Subscriptions

Paid subscriptions renew automatically at the end of each billing period unless you cancel. You can manage or cancel your subscription through the customer portal linked from your billing settings.

3. Cancellations

If you cancel, you keep access to paid features until the end of your current billing period. Cancellation stops future renewals; it does not automatically refund the current period unless required by law or approved under this policy.

4. Refund Eligibility

We may consider refunds in cases such as:

• Duplicate or accidental charges caused by a billing error.

• A technical failure on our side that prevented use of paid features you purchased.

• Other situations required by applicable consumer protection laws.

5. Credits & Consumed Usage

Image generations and other consumed usage generally are not refundable once delivered. Unused credits on an active plan follow your plan rules and are not typically cash-refundable.

6. How to Request a Refund

Email support@billimage.com with your account email, order or invoice details, and a short description of the issue. We will review requests in a reasonable timeframe.

7. Payment Provider

Payments are processed by our payment provider. Approved refunds are returned to the original payment method according to that provider's timelines.